Refund Policy
At PIPE WELDLINE LTD, we aim to provide clear and fair support for our customers. This Refund Policy explains when refunds and returns may be available and the conditions that apply.
1. Refund Timeframe
If you wish to request a return, you must contact us within 14 calendar days of receiving your order.
After a return request has been approved, the item must be returned within 14 calendar days of receiving return instructions.
Requests received outside these timeframes may not be eligible for a refund unless required by applicable law.
2. Return Conditions
To qualify for a return and refund, items must:
Be unused and unworn
Be in their original condition
Include all original packaging, tags and accessories where applicable
Be returned in a resalable condition
Be accompanied by proof of purchase or order information
We reserve the right to inspect returned items before approving a refund.
3. Non-Refundable Situations
Refunds may not be available in the following situations:
Items that have been used, worn, altered or damaged after delivery
Items returned without original packaging
Items returned in a condition that prevents resale
Items returned outside the applicable return period
Products damaged due to improper use, storage or handling by the customer
Products showing excessive wear beyond normal inspection
Any item specifically identified as non-returnable at the time of purchase
Nothing in this policy affects any rights that may apply under applicable consumer protection laws.
4. Damaged Item Handling
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us investigate the issue, please provide:
Order number
Description of the damage
Clear photographs of the product and packaging
Once reviewed, we may offer an appropriate resolution, which may include a replacement item, exchange or refund where applicable.
5. Wrong Order Handling
If you receive an incorrect item, please contact us within 7 calendar days of delivery.
Please provide:
Order number
Photographs of the item received
Brief explanation of the issue
Once verified, we will provide instructions for resolving the matter and, where appropriate, arrange a replacement, exchange or refund.
6. Refund Processing Time
Once a returned item has been received and inspected, customers will be notified of the outcome.
Approved refunds are normally processed within 5–10 business days to the original payment method.
The time required for funds to appear in your account may vary depending on your bank, card issuer or payment provider.
7. Return Shipping
Unless the item is incorrect, damaged on arrival or otherwise eligible for return at our responsibility, customers may be responsible for return shipping costs.
We recommend using a tracked delivery service when returning items, as we cannot process refunds for returns that are not received.
8. Contact Information
For any return or refund enquiry, please contact:
PIPE WELDLINE LTD
22 Tait Road
Croydon, England, CR0 2DP
Phone: +44 117 624 8351
Email: info@pipeweldlineprotection.uk
9. Policy Updates
We may update this Refund Policy from time to time to reflect operational or business changes. The latest version published on this website applies immediately upon publication.