Terms & Conditions
These Terms & Conditions are written for a UK online business and reflect the general information and cancellation requirements that apply to distance selling, together with consumer rights for goods and services under UK law.
1. Company Information
This website is operated by PIPE WELDLINE LTD.
Registered/Trading Address: 22 Tait Road, Croydon, England, CR0 2DP
Telephone: +44 117 624 8351
Email: info@pipeweldlineprotection.uk
By using this website, placing an order, or contacting us through our forms or email, you agree to be bound by these Terms & Conditions.
2. Pricing & Payments
All prices are shown in GBP (£) unless otherwise stated. Prices displayed on the website are subject to change at any time before an order is placed.
Payment must be made in full at checkout unless we expressly agree otherwise in writing. We reserve the right to refuse or cancel any order where payment has not been successfully completed, where payment information cannot be verified, or where an obvious error has been made in the pricing or product description.
Any promotional pricing, discount codes, or special offers may be changed or withdrawn at our discretion without notice, unless already applied to a completed order.
3. Order Acceptance
An order is treated as an offer to buy our products or services. The contract between you and PIPE WELDLINE LTD is formed only when we issue an order confirmation or otherwise confirm acceptance of the order.
We may decline or cancel an order where:
the item is unavailable,
payment is not authorised,
fraud prevention checks are not satisfied,
or there is an obvious mistake in the order details.
We reserve the right to contact you before accepting an order if we need further information to complete the transaction.
4. Shipping & Delivery
Where physical goods are sold, we will arrange dispatch using a suitable delivery provider. Delivery times shown on the website are estimates only and are not guaranteed.
Typical processing time is stated on the product or shipping page. Once dispatched, delivery timing depends on the courier and the delivery address.
You are responsible for entering the correct delivery address at checkout. We are not responsible for delays, failed delivery, or loss caused by incorrect or incomplete address details provided by you.
If a parcel is returned to us because delivery was unsuccessful due to customer error, any re-delivery charges may be payable by the customer.
For online and distance sales, businesses must provide certain information before the contract is made, and customers generally have a 14-day right to cancel most distance contracts after receiving the goods.
5. Returns & Refunds
Returns and refunds are handled in accordance with our Refund Policy.
For most online orders, customers have a right to cancel within 14 days of receiving the goods, and then return the item within the following 14 days, subject to the legal rules that apply to the order.
Returned items must be unused, unworn, unwashed, and in their original packaging unless the item is faulty, damaged, or incorrectly supplied.
Refunds are normally issued to the original payment method after we have inspected and approved the return.
This policy does not affect your statutory rights. Consumer rights legislation protects buyers where goods are faulty or services are not provided with reasonable care and skill.
6. Limitation of Liability
To the fullest extent permitted by law, PIPE WELDLINE LTD shall not be liable for indirect, incidental, or consequential loss arising from the use of this website, our products, or any delay in delivery.
We do not exclude or limit liability where it would be unlawful to do so. Nothing in these Terms & Conditions is intended to remove or reduce any rights you may have under applicable consumer law. Fair contract terms are expected to be balanced and not unfairly disadvantage consumers.
7. Dispute Resolution & Governing Law
If you have a concern, please contact us first so we can try to resolve the matter informally.
If a dispute cannot be resolved through direct communication, the matter will be handled under the laws of England and Wales, and the courts of England and Wales will have jurisdiction, unless applicable law requires otherwise.
We aim to deal with disputes in a fair, practical and timely manner.
8. Contact Information
If you have any questions about these Terms & Conditions, please contact:
PIPE WELDLINE LTD
22 Tait Road, Croydon, England, CR0 2DP
Phone: +44 117 624 8351
Email: info@pipeweldlineprotection.uk